Important Information
Policies
To help make your stay at Courtyard By Marriott Chicago Waukegan/Gurnee in Waukegan as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear hotel rules make arrival and departure considerably less complicated.
Courtyard by Marriott Chicago Waukegan/Gurnee maintains straightforward policies covering arrival times, pets, smoking, parking, payments, and housekeeping. Guests should review the conditions attached to the selected room rate, since cancellation deadlines and advance-payment terms can differ. Specific accessibility features should be requested before arrival so the most suitable accommodation can be confirmed.
- Check-In and Check-Out
Check-in begins at 3:00 p.m. Check-out is by 12:00 p.m. Early arrival or late departure requests remain subject to availability.
- Minimum Check-In Age
The minimum age required to check in is 21. A valid government-issued photo ID must be presented at arrival.
- Payment Requirements
The hotel accepts cash and major credit cards, along with supported contactless mobile payments. A payment card may be authorized for the accommodation total and incidental charges.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary by rate plan. Flexible bookings may allow cancellation before a stated deadline, while discounted or prepaid reservations can carry stricter terms.
- Smoking
The property is entirely smoke-free. Smoking is not permitted in guest rooms or indoor shared areas.
- Pet Policy
One dog is permitted per room, with a maximum weight of 25 pounds. Nonrefundable pet charges apply. Service animals are welcomed without a pet fee or documentation requirement.
- Parking
On-site self-parking is available for a daily charge. Guests planning longer stays should confirm current long-term parking arrangements before arrival.
- Housekeeping
Routine housekeeping is provided every other day. Additional service requests may be made through the front desk or the hotel's digital service system.
- Children and Occupancy
Children are welcome, but maximum occupancy depends on the selected room category. Bedding configurations and sofa-bed availability should be checked before booking.
- Accessibility
Accessible parking, elevators, step-free routes, and accessible entrances to the restaurant, meeting rooms, business center, fitness center, and pool are available. Mobility- and hearing-accessible room features vary by category and should be requested in advance.