Waukegan Hotel

Clear hotel rules make arrival and departure considerably less complicated.

Courtyard by Marriott Chicago Waukegan/Gurnee maintains straightforward policies covering arrival times, pets, smoking, parking, payments, and housekeeping. Guests should review the conditions attached to the selected room rate, since cancellation deadlines and advance-payment terms can differ. Specific accessibility features should be requested before arrival so the most suitable accommodation can be confirmed.

• Check-In and Check-Out

Check-in begins at 3:00 p.m. Check-out is by 12:00 p.m. Early arrival or late departure requests remain subject to availability.

• Minimum Check-In Age

The minimum age required to check in is 21. A valid government-issued photo ID must be presented at arrival.

• Payment Requirements

The hotel accepts cash and major credit cards, along with supported contactless mobile payments. A payment card may be authorized for the accommodation total and incidental charges.

• Cancellation and Prepayment

Cancellation and prepayment conditions vary by rate plan. Flexible bookings may allow cancellation before a stated deadline, while discounted or prepaid reservations can carry stricter terms.

• Smoking

The property is entirely smoke-free. Smoking is not permitted in guest rooms or indoor shared areas.

• Pet Policy

One dog is permitted per room, with a maximum weight of 25 pounds. Nonrefundable pet charges apply. Service animals are welcomed without a pet fee or documentation requirement.

• Parking

On-site self-parking is available for a daily charge. Guests planning longer stays should confirm current long-term parking arrangements before arrival.

• Housekeeping

Routine housekeeping is provided every other day. Additional service requests may be made through the front desk or the hotel's digital service system.

• Children and Occupancy

Children are welcome, but maximum occupancy depends on the selected room category. Bedding configurations and sofa-bed availability should be checked before booking.

• Accessibility

Accessible parking, elevators, step-free routes, and accessible entrances to the restaurant, meeting rooms, business center, fitness center, and pool are available. Mobility- and hearing-accessible room features vary by category and should be requested in advance.